PRIVACY POLICY

At S.L.Pang Boutique & Design, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and safeguard your personal details in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

Personal Details: Your name, email address, phone number, and billing/shipping address.
Payment Information: Credit card details or payment method specifics (processed securely via our encrypted payment gateways; we do not store full card details on our servers).
Account & Interaction Data: Order history, inquiry details sent via our contact form, and communication preferences.
Technical Data: IP address, browser type, device information, and browsing behaviour collected via cookies to improve your user experience.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

To process, fulfil, and dispatch your orders (including custom and bespoke jewellery requests).
To communicate with you regarding order updates, delivery status, or customer support inquiries.
To send marketing communications or promotional offers (only if you have opted in; you may unsubscribe at any time).
To manage and improve our website functionality, security, and customer service.

3. Sharing Your Information

We respect your privacy and will never sell your personal information to third parties. We only share necessary data with trusted service providers who assist in operating our business, including:

Delivery Partners: Couriers such as Australia Post to deliver your orders.
Payment Processors: Secure third-party gateways to process payments safely.
Platform & Analytics Services: Website hosting (Wix) and analytics tools to maintain site security and performance.

4. Data Security & Storage

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

5. Your Rights & Access

You have the right to access, update, or request the correction or deletion of the personal information we hold about you. If you wish to update your details or opt out of marketing communications, please contact us at SLPangBD@gmail.com.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your site preferences. You can adjust your browser settings to refuse cookies, though some site functionality may be affected.

7. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or how your personal information is managed, please reach out to us:

Business Name: S.L.Pang Boutique & Design
Email: SLPangBD@gmail.com
Location: Brisbane, QLD, Australia